There are many possible causes for email problems, some of which are easily recognisable and others which will require further investigation. Below are some of the most common email issues and their solutions.

I can’t send or receive

If you are unable to send or receive emails, there are a few possible causes.

The first step is to make sure that you can connect to the internet. If you are unable to access any webpages (such as Google, BBC, etc.) then the issue lies with your internet connection. Try unplugging your router and restarting your computer. If this does not solve the issue, please contact your internet service provider (ISP) who should be able to tell you if there are any issues in the area.

If you can access the internet, the next step is to check your email settings within your email program. These are usually accessed by going to File > Account Settings (is also under Tools or preferences in some older email programs). Clicking on your email address should bring up the settings for your account. The settings should look something like this:

Username: This should always be your full email address

Password: This is the password that was created when the account was created (if you cannot remember your password, please login into the cPanel and change to something more memorable).